Charles A. Sheehan

Personal Summary:

I was born December 26, 1960, the eleventh of fourteen children, eight girls and six boys. We lived on a 116 acre grain and livestock farm two miles west of Woodson, Ilinois.

While attending Routt High School in Jacksonville, IL, I played football for four years and basketball for two. I earned a JV letter in basketball as a sophomore and a Varsity letter as a Junior. I was a starter on the football team from sophomore year on, earning three varsity letters and was named Tri-Captain my senior year. I made All Conference as a senior. In each of my junior and senior year our team's only loss of the season was in the Semi Final round of the Illinois High School Association Football Playoffs, losing to Arcola High School both years, first at their field, then at ours.

I attended Illinois College in Jacksonville, IL. While majoring in Business Administration I�played football all four years. I earned a starting spot as a sophomore and started every game thereafter. I earned three varsity letters in football and was elected Tri-Captain my senior year.

I graduated from Illinois College in May of 1983 and married Angela White, whom I had be dating since our senior year of high school, in 1984. We have three children, a daughter Brieanne born in 1985, a daughter Sharine born in 1987 and a son Cameron born in 1991.

I began working for Elliott State Bank in Jacksonville, IL, in 1980, as a part time teller and coin wrapper. I also worked part time at the Jacksonville Athletic Club as a Nautilus Instructor and at Rutland, Inc., as a production worker making caulking and plaster products. After graduating from Illinois College I was hired as a full time employee at Elliott State Bank and worked as the second shift computer operator. At the time I left Elliott State Bank I was the Operations Assistant, responsible for the bank's ATM machines, standalone PC programming and special projects as assigned by the VP of Bank Operations.

We relocated to the Miami area in 1988 in order to find employment with a larger company with more advancement opportunity. I found the ideal company in John Alden Life Insurance. I progressed from an entry level programming/PC support position to the management level with responsibility for a $700,000 budget and on-line availability of major LAN systems. With the reorganization of John Alden Systems Company, middle layers of management were eliminated. I took this opportunity to transfer to John Alden's Dublin, Ohio regional service center. I took a position there as Remote Support Technical Lead, responsible for the entire Systems Operation function including voice, data and PC networking systems.

As of August 13, 1997 I am a Senior Systems Programmer with Bank One Services Corporation, in the Distributed Processing Technology Management department. My duties primarily consist of supporting an expansive branch banking Netware operating environment.

I offer over ten years of experience in many areas of computer and network management. My business background has provided valuable insight into the needs and philosophies of my customers, the business units of Bank One..

SUMMARY OF QUALIFICATIONS:

Work Experience:

EDUCATION:

EMPLOYMENT HISTORY:

August 1997 to present. Bank One Services Company, Columbus, OH

August 1997 to present. Senior Systems Programmer:

Develop and maintain enhancements and additions to Netware operating environment consisting of 1400+ Netware file servers and 11,000+ PCs.

June 1988 to August 1997. John Alden Life Insurance Company, Miami, FL

Oct 1996 to August 1997. Remote Support Technical Lead:

Manage staff of three, responsible for Dublin Region LAN operations, which include: Tape backup system for 10 Netware file servers and OS/2 and NTclients using Arcserve 6.x with 4mm tape drives, configuration and administration of three DCA Irmalan 3270 gateways including coordination of workstation software upgrades, Frye Netware Early Warning System to monitor file server health, LAN based dial-up system for remote LAN access using Citrix Winframe 1.6 on an NT 3.51 server, PC and server virus prevention and detection using McAfee products, mainframe RJE printing using IBM System 36 with impact and Xerox laser printers, voice operations and phone handling, WAN support for remote location.

Jan 1994 to July 1996. LAN Operations Manager:

Manage staff of three, responsible for campus LAN operations, which include: Tape backup system for 40+ Netware file servers and OS/2 clients using Arcserve 5.x and Emerald Emsave and Exabyte 8mm tape drives, configuration and administration of OS/2 3270 gateway and nine DCA Irmalan 3270 gateways including coordination of workstation software upgrades, three MDI/SQL/OS/2 gateways linking workstations to DB2 on IBM 3090 mainframe, Frye Netware Early Warning System to monitor file server health and alert administrators if problems occur, LAN based dial-up systems for remote LAN access using Cubix products, PC and server virus prevention and detection using McAfee products, Viewstar document imaging system administration, developed LAN standards and audit for compliance.

May 1991 to Dec. 1993 Assistant Network Administrator:

Managed ten Novell 2.15 and 3.11 networks. Responsible for day to day administration, nightly backups and problem resolution. Researched and installed a Thomas Conrad TCNS high speed back bone system linking eight servers and a tape backup station. Installed Netware and third party routers to improve network reliability. Used Network General Sniffers to trouble shoot and correct token ring problems. Upgraded several servers from Netware 2.15 to 3.11. Installed and supported network and workstation based software. Installed and supported all hardware components.

June 1988 to May 1991 Financial Information Systems Micro Computer Coordinator:

Local Area Network Administrator for Treasury Department. Oversaw operation of LAN and coordinated technical servicing with Information Center. Developed and maintained LAN based applications using Paradox, Higgins E-Mail, Lotus, Wordperfect and Novell software. Wrote documentation and trained users on new and existing systems. Coordinated hardware and software purchases and installation. Issued and maintained records of mainframe user passwords. Submitted and tracked data processing service requests for Treasury department. Conducted operations research and formulated procedures to improve departmental efficiency.

Oct. 1980 to May 1988 Elliott State Bank, Jacksonville, IL

July 1986 to May 1988 Operations Assistant:

dBase III, Lotus 123, and BASIC programming of micro computers for accounting, financial and operational applications. Wrote documentation and trained users on new and existing systems. Selected, purchased and installed micro computer hardware and software. Managed Automatic Teller Machine (ATM) operations - budgeting, staffing and problem resolution. Prepared Data Processing Service Requests for user departments and coordinated programming modifications with Data Processing Department. Assisted Sr. VP with bank operations projects.

Jan 1985 to July 1985 Manager Trainee:

Worked in each department of the bank for a short time to learn operations of all departments. One year as Consumer Loan Adjuster.

May 1984 to Jan 1985 Computer Operator:

Operated central computer console, IBM 4331. Loaded and ran job streams, edited JCL, printed reports and maintained tape backups at off-site storage facility.

Oct. 1980 to May 1984 Part Time Teller:

Operated teller machine and CRT terminal. Responsible for handling large sums of cash and for confidentiality of customer account information. Substituted for security guards/couriers.

�